GLOW strives to develop a school culture that allows for fair complaint and dissent so that
those issues between the grievant and the associated or affected second party are more easily and
earlier resolved. The best conflict resolution is to avoid the conflict in the first place.

Step 1: Grievant is asked to first address the issue with the staff member with whom the
parent, student or staff member has a grievance. If the issue is not resolved, a formal written
grievance may be submitted to the President and grievant must meet face-to-face with the President
within 10 business days of the occurrence. The President will create a written record of the
meeting, including the name of the complainant, date of occurrence, date of conference, type of
grievance, a description of the grievance and a brief description of the disposition of the
grievance. This written record must be signed by both parties, whereby the complainant would
indicate in writing whether the grievance was accurately described on the by the President. If not
he/she must submit a written description of the face-to-face meeting to be attached to the grievance
form within 48 hours of the meeting. The grievant must also indicate on this form whether or not
he/she requests a future and/or escalated hearing.

Step 2: In the event that the President is not able to resolve the issue to the satisfaction of
the grievant, he/she may request a hearing before the Board of Directors by submitting such request
in writing to the Board Chairman. Upon receiving such a request for hearing and verifying that
Step 1 has been completed, the Board Chairman will schedule time during a regularly scheduled
board meeting to address the grievance. The grievant must provide all documents concerning this
grievance to the BOD seven (7) business days prior to the regularly scheduled BOD meeting for
the purpose of preparing and processing an agenda. The BOD will hear the grievance in closed
session at the request of the President, according to NC General Statute 143-318.11 subsection
a(6). The BOD will maintain a written record including the name of the student or parent, date of
review, a description of the grievance, and a brief summary of the disposition of the grievance and
their recommendations. Grievance records are not maintained as public documents and are not to
be disclosed, published or released either in full or in part. Committee members may not make
any public comments regarding the specific grievance, deliberations or disposition. Within five
business days a report and/or actions advised by the BOD will be provided to the grievant and the
President.

The decision of the board will be final.